Frequently Asked Questions

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If you have questions about you're order, our products or anything else, shoot us an email to hi@goflaus.com. You can also DM us over on Instagram @goflaus 🦷

Feeling Flausey? We love friends with benefits. Hit us up at hi@goflaus.com to explore the flossibilities. ✨

Once your order has been placed, you’ll receive a confirmation email with the tracking information. Should you come across any issues with tracking your package, please feel free to reach out to us by phone or chat, and we’ll work to resolve the issue as soon as possible.

If you wish to cancel your order let us know no later than 15 minutes after the time you submit your order by calling us at 1-213-463-5287, chatting with us, or by sending us an email at hi@goflaus.com. Cancellation requests received after 15 minutes are subject to our ability to reroute your order with our carrier. We are happy to attempt to reroute your order, but please know that we might not be able to do so. In this case, you will receive your order and will need to return it to us. Please refer to order return instructions.

We have a very small window of time after an order is placed to make any changes or cancellations, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please contact us at 1-213-463-52876, 7am – 5pm PST, Monday – Friday or chat with us 9am – 5pm PST, Monday – Friday and we’ll be more than happy to help.

We currently only ship to the United States. World domination coming next!

All shipping times are subject to change. Please refer to shipping information in checkout for most up-to-date shipping timelines.

Generally, once our warehouse has received your order, it'll take 7-10 business days from the day it shipped to arrive to its final destination.

We don't do rush shipping, but if you need it in a hurry, please email hi@goflaus.com before you place the order and we'll see what we can do.

If you haven’t received your package within 11-16 business days, please do not hesitate to reach out to our Customer Experience Team at hi@goflaus.com and we’ll be more than happy to assist you.

We do not offer rush shipping and there's a reason for that!

In our efforts to be as sustainable as possible, we've decided not to offer rush shipping because of the carbon emissions it provides. Our carefully selected shipping methods contribute a smaller carbon footprint than driving to the store and picking up a cartridge of dental floss.

That being said, if you are in a time crunch, please email us at hi@goflaus.com before you place the order and will do our best to help you out!

1. First, verify your shipping address, to do this, locate your tracking number in your shipping confirmation email or log into your account and check your order history. If your order was marked as “delivered” please wait 48 hours - sometimes delivered packages may say delivered up to 48 hours before arrival.

2. Look for a notice of attempted delivery.

3. Look around the delivery location for your package.

4. Check to see if someone else accepted the delivery like a neighbor or another household member unless you have health or safety concerns.

5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive packages.

For any issues pertaining to your order, please reach out to us at via phone or chat, and we’ll work with the mail courier to investigate further into the status of your order.

We stand by our products with a 100% Satisfaction Guarantee - if you are not satisfied with your Flaus purchase for any reason, simply return the product with its included accessories and packaging along with the original receipt in accordance with this Return Policy.

All Flaus products (including refill orders) purchased directly from Flaus may be returned and refunded within 30 days from the date of receipt of goods for a full product cost refund (less any incurred shipping costs) based upon the original payment method. Any returns after this period will not be accepted. Please keep in mind, we do not cover or reimburse return shipping costs. Once we receive your qualifying return and approve your refund, your refund will be credited to the original form of payment.

For all returns, please note the following:
1. Do not attempt to send back your Flaus order without contacting us first.
2. Exact return addresses will be provided by our Customer Experience Team during the return process.
3. Flaus branded products purchased through other retailers must be returned directly to them in accordance with their respective returns and refunds policy.
4. Items which are damaged or defective may be returned pursuant to Flaus' Limited Warranty.

All returns are subject to validation and approval at Flaus' discretion. If there is a discrepancy between the return policy and procedures printed on the original packing slip and the information provided above, the information provided above governs the return of your www.goflaus.com purchase.

Please email us at hi@goflaus.com to initiate a return and please provide the following information:

- Order number, located on your confirmation email

- Email and/or first and last name associated with your purchase

- Device model, if applicable

- Serial number, if applicable

- Reason you'd like to return your product(s)

The returns process after initiation:

1. After your request has been authorized, you will receive your return authorization document and return shipping label. All returns must include the return authorization document inside the return package. Please keep in mind, we do not cover or reimburse the shipping cost for the return. We recommend that you hold onto your tracking information, as we are not responsible for lost packages by the carrier without tracking information.

2. Once the return is marked as delivered, please allow 5 business days for your return to be processed. Additional delays may occur during peak operations. You will receive an email confirmation when your return is processed.

3. After we issue the refund, please allow up to 10 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only. We regret that we are unable to refund your original shipping and handling charges unless the return was a result of our error or subject to the Flaus Limited Warranty. Return requests must be received by Flaus within 30 days of purchase. Only authorized returns will be processed.

Please Note: Flaus products purchased at an authorized retailer must be returned to the original point of sale.

If the product is returned in accordance with this Return Policy, Flaus will credit your original form of payment you used to make the original purchase and any applicable taxes (excluding shipping and handling charges unless otherwise specified).

If you received an incorrect or damaged item, please contact our Customer Experience Team at hi@goflaus.com with your order number and description of the incorrect or damaged order.

Flaus offers a one-year warranty from date of purchase for the Flaus Electric Flosser and 30 days for Flaus Head Refills. For extra coverage, we suggest purchasing an extended warranty with our trusted partner, Clyde, in the checkout process.

This Flaus Limited Product Warranty (“Limited Warranty”) applies to the Flaus Essentials Kit and Flaus Head Refills and is given by Flaus, Inc. and its affiliates (“Flaus”) to the individual purchaser of products solely when purchased through an authorized retail partner or directly from Flaus. Flaus warrants that the Flaus-branded products will be free from defects in materials and workmanship when used normally in accordance with Flaus’ published guidelines for the time periods set forth above (the “Warranty Period”). The Warranty Period will commence on the original date of purchase of the product from Flaus or an authorized retail partner. Any local consumer law rights for non-conforming products remain unaffected. Please note that by using a Flaus product, each purchaser agrees to be bound by the Warranty as set out above.

If you ever encounter an issue with your Flaus product, please contact us by chatting in or by emailing hi@goflaus.com. Please make sure to provide the email or order number associated with your original Flaus order.

Our warranty covers all manufacturing defects, *not product misuse or lost items. While we will provide support and assistance for all issues, we cannot offer a replacement if your Flaus product has stopped functioning or has physically broken from incorrect use (ie. handling, refilling or storing it in a way other than that illustrated in your welcome manual and on our website), or from general misuse.

In the case of a warranty claim, you may be asked to send back items for testing. If we do not receive these back, we will not be able to replace future items for warranty requests.

Only Flaus products purchased through our website and authorized retailers are eligible for warranty coverage. Proof of purchase is required for warranty claims. In order to move forward with warranty coverage (including replacements), you must have a Flaus account. We are only able to offer warranty replacements for the original item purchased.

If there are any outstanding disputes of payments, orders or charges associated with your information, this will void your warranty until they are removed or resolved.

This Limited Warranty only covers product issues caused by defects in material or workmanship during ordinary use. The Limited Warranty does not cover issues caused by any other reason, including, but not limited to: (i) cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (ii) damage caused by misuse or abuse, neglect, accident, liquids, including but not limited to, fire, liquid contact, vandalism or external forces; (iii) to defects caused by normal wear and tear or otherwise due to the normal aging of the product; (iv) the alteration of the product in any way; (v) use in any manner that is inconsistent with the intended purpose or design of the product as described in the product’s usage manual or other documentation for the product, including, but not limited to, the attachment of any unauthorized accessories; (vi) unauthorized repairs or modifications; (vii) improper use of electrical power supply, loss of power, variation in line voltage, malfunction or damage of an operating part from failure to provide manufacturer & recommended maintenance; (viii) if any serial number has been removed or defaced from the product; or (ix) loss of use during the period the product is at the Flaus repair facility or otherwise awaiting parts or repair or any other conditions whatsoever that are beyond the control of Flaus.

Flaus does not warrant that the operation of the product will be uninterrupted or error-free. This Limited Warranty does not cover Flaus products sold “AS IS”, “Open-Box”, or similar notations and does not cover consumables. This Limited Warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including, but not limited to, the sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any software is provided “AS IS” unless expressly provided for in any enclosed software limited warranty. When a product or part is exchanged, the original item becomes Flaus' property.

To have the Flaus device or a part repaired or replaced under this Limited Warranty, purchaser must contact Flaus’ Customer Experience Team prior to returning any product for warranty service. Flaus will not reimburse purchasers for service performed by others. Unless otherwise instructed by Flaus, the product must be delivered, freight prepaid, in either its original packaging or packaging affording an equal degree of protection to the facility specified by Flaus. Please note all warranty returns must include the completed Return Authorization Form.

Before receiving warranty service, Flaus may require that purchaser furnish proof of purchase details, respond to questions designed to assist with evaluating potential issues, and follow Flaus' procedures for obtaining warranty service. If Flaus determines that the problem with the product is not due to a manufacturing defect due to materials and/or workmanship, the product is not properly returned to Flaus, or otherwise does not qualify for warranty repair, then the purchaser will be responsible for all costs incurred by Flaus necessary to return the product.

Flaus reserves the right to change the method by which Flaus may provide warranty service, and a product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. Purchaser may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. For service in a country that is not the country of purchase, purchaser will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. If Clyde extended warranty was purchased for the product, please refer to the service plan for the coverage, duration and terms of service as they are not governed by this Limited Warranty.

If a claim is submitted to Flaus during the Warranty Period in accordance with this Limited Warranty, Flaus will, at its option: (i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or (ii) replace the product with the same model formed from new and/or previously used parts that are equivalent to new in performance and reliability. Any replacement product provided under this Limited Warranty may vary in the color and/or cosmetic design from the original product and may not include any original engraving or similar customization. Flaus reserves the right to replace any discontinued product with a new product of comparable value and function. A replacement product assumes the remaining warranty of the original product, or thirty (30) days from the date of replacement, whichever is longer. For international service, Flaus may repair or replace products with comparable products and parts that comply with local standards.

Flaus does not authorize anyone, including, but not limited to, a Flaus reseller, agent or, to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. FLAUS DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, FLAUS LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT FLAUS' OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY. FLAUS DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

EXCEPT AS PROVIDED IN THIS LIMITED WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLAUS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING ANY PROGRAM OR DATA STORED IN OR USED WITH THE FLAUS PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE PRODUCT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, FLAUS' LIABILITY SHALL NOT BE GREATER THAN PURCHASE VALUE OF THE PRODUCT. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY.

In no event shall this Limited Warranty require more than the repair or replacement of any part or parts which is found to be defective within the effective warranty period. No refunds will be given. If replacement parts for defective and materials are not available, Flaus reserves the right to make product substitutions in lieu of repair or replacement. Flaus shall not under any circumstance be liable either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the product.

Looking for a Flaus in the wild? We’re not yet in retail stores, but if you think yours should be our first, tell us why! For wholesale inquiries you can hit us up at hi@goflaus.com 📧