Refund policy
Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We stand by our products with a 100% Satisfaction Guarantee - if you are not satisfied with your Flaus purchase for any reason, simply return the product with its included accessories and packaging along with the original receipt in accordance with this Return Policy.
All Flaus products (including refill orders) purchased directly from Flaus may be returned and refunded within 30 days from the date of receipt of goods for a full product cost refund (less any incurred shipping costs) based upon the original payment method. Any returns after this period will not be accepted. Please keep in mind, we do not cover or reimburse return shipping costs. Once we receive your qualifying return and approve your refund, your refund will be credited to the original form of payment.
For all returns, please note the following:
1. Do not attempt to send back your Flaus order without contacting us first at support@goflaus.com.
2. Exact return addresses will be provided by our Customer Experience Team during the return process.
3. Flaus branded products purchased through other retailers must be returned directly to them in accordance with their respective returns and refunds policy.
4. Items which are damaged or defective may be returned pursuant to Flaus' Limited Warranty.
All returns are subject to validation and approval at Flaus' discretion. If there is a discrepancy between the return policy and procedures printed on the original packing slip and the information provided above, the information provided above governs the return of your www.goflaus.com purchase.
You can always contact us for any return question at support@goflaus.com.
- Order number, located on your confirmation email
- Email and/or first and last name associated with your purchase
- Device model, if applicable
- Serial number, if applicable
- Reason you'd like to return your product(s)
The returns process after initiation:
1. After your request has been authorized, you will receive your return authorization document and return shipping label. All returns must include the return authorization document inside the return package. Please keep in mind, we do not cover or reimburse the shipping cost for the return. We recommend that you hold onto your tracking information, as we are not responsible for lost packages by the carrier without tracking information.
2. Once the return is marked as delivered, please allow 5 business days for your return to be processed. Additional delays may occur during peak operations. You will receive an email confirmation when your return is processed.
3. After we issue the refund, please allow up to 10 business days for it to reflect in your original method of payment. Refunds for returns apply to the purchase price of the item(s) only. We regret that we are unable to refund your original shipping and handling charges unless the return was a result of our error or subject to the Flaus Limited Warranty. Return requests must be received by Flaus within 30 days of purchase. Only authorized returns will be processed.
Please Note: Flaus products purchased at an authorized retailer must be returned to the original point of sale.
Damages and issues
Please inspect your order upon reception and contact us immediately at support@goflaus.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.