Changing Your Flaus Head
Refill your floss head for the freshest flossing.
Grab a fresh Flaus Head from your refill stash. Align the skinny part of the Flaus Head with the open ridge on the back of the neck.
With your index finger and thumb, push the Flaus Head on to the mount. You will feel it click into place — you’re ready to Flaus!
The Table Top Method.
Nest the curved neck of the flosser into the inner crease of your fingers, with your thumb placed flat across the bite pad. With both arms of the floss head against a flat surface, gently apply downwards pressure through the thumb, and rotate your thumb inwards. The floss head will pop off one side at a time.
Thumb Twist.
Nest the curved neck of the flosser into the inner crease of your fingers and place your thumb on one arm of the Flaus Head. Apply pressure to the arm of the Flaus Head and rotate your thumb outward. The Flaus Head will twist off the neck of your device.
Double Thumbs.
Nest the curved neck of the flosser into the inner crease of your fingers and place your thumbs on both arms of the Flaus Head. Apply pressure to one arm of the Flaus and 'wiggle' the head back and forth until one of the Flaus Head arms twists off the neck of the device.
Pinch Off
Place the inside of your middle and pointer finger on both arms of the Flaus Head. Place your thumb on the back of the Flaus Head and lightly pinch. Apply pressure to one arm of the Flaus Head at a time and twist.
Recycing Your Flaus Heads
We know that not all municipal recycling facilities can recycle floss picks or floss heads - they can be too small and as they are made of mixed materials, aren't always processed properly.
Find out more about recycling your Flaus Heads and how you can get a pre-paid shipping label to send your used Flaus Heads to a dedicated oral care recycling facility.
click below to find out more
Help Save the PlanetStill have questions? Check out some of our top FAQs
If you have questions about you're order, our products or anything else, shoot us an email to hi@goflaus.com. You can also DM us over on Instagram @goflaus 🦷
Feeling Flausey? We love friends with benefits. Hit us up at hi@goflaus.com to explore the flossibilities. ✨
Once your order has been placed, you’ll receive a confirmation email with the tracking information. Should you come across any issues with tracking your package, please feel free to reach out to us by phone or chat, and we’ll work to resolve the issue as soon as possible.
If you wish to cancel your order let us know no later than 15 minutes after the time you submit your order by calling us at 1-213-463-5287, chatting with us, or by sending us an email at hi@goflaus.com. Cancellation requests received after 15 minutes are subject to our ability to reroute your order with our carrier. We are happy to attempt to reroute your order, but please know that we might not be able to do so. In this case, you will receive your order and will need to return it to us. Please refer to order return instructions.
We have a very small window of time after an order is placed to make any changes or cancellations, however, we’re always happy to assist as best we can. Should you need to make any edits to your order, please contact us at 1-213-463-52876, 7am – 5pm PST, Monday – Friday or chat with us 9am – 5pm PST, Monday – Friday and we’ll be more than happy to help.
We currently only ship to the United States. World domination coming next!
All shipping times are subject to change. Please refer to shipping information in checkout for most up-to-date shipping timelines.
Generally, once our warehouse has received your order, it'll take 7-10 business days from the day it shipped to arrive to its final destination.
We don't do rush shipping, but if you need it in a hurry, please email hi@goflaus.com before you place the order and we'll see what we can do.
If you haven’t received your package within 11-16 business days, please do not hesitate to reach out to our Customer Experience Team at hi@goflaus.com and we’ll be more than happy to assist you.
Generally, once our warehouse has received your order, it'll take 7-10 business days from the day it shipped to arrive to its final destination.
We don't do rush shipping, but if you need it in a hurry, please email hi@goflaus.com before you place the order and we'll see what we can do.
If you haven’t received your package within 11-16 business days, please do not hesitate to reach out to our Customer Experience Team at hi@goflaus.com and we’ll be more than happy to assist you.
1. First, verify your shipping address, to do this, locate your tracking number in your shipping confirmation email or log into your account and check your order history. If your order was marked as “delivered” please wait 48 hours - sometimes delivered packages may say delivered up to 48 hours before arrival.
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package.
4. Check to see if someone else accepted the delivery like a neighbor or another household member unless you have health or safety concerns.
5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive packages.
For any issues pertaining to your order, please reach out to us at via phone or chat, and we’ll work with the mail courier to investigate further into the status of your order.
2. Look for a notice of attempted delivery.
3. Look around the delivery location for your package.
4. Check to see if someone else accepted the delivery like a neighbor or another household member unless you have health or safety concerns.
5. Some packages travel through multiple carriers; check your mailbox or wherever else you receive packages.
For any issues pertaining to your order, please reach out to us at via phone or chat, and we’ll work with the mail courier to investigate further into the status of your order.